Covid Update - Despite our best efforts, there may be delays
SHIPPING & RETURNS
SHIP IN A SNAP - NO DELIVERY SURPRISES
For reliability & accessibility, your swimsuits are handled with care by Royal Mail, using their signed-for delivery service.
Shipping cost - UK & EU
UK £4.10 - Super organised parent, I can wait 2-3 days for my delivery. (Including Saturdays).
UK £4.80 – Last minute panic, I need my delivery in 1 working day. (Including Saturdays).
EU £11.88 International tracked - 3 to 5 working days.
Important shipping info
Standard delivery operates weekdays Mon - Fri 8am to 7pm. On Bank holidays and public holidays, we rest & spend time with our families, so any next day deliveries placed on these days will be despatched on the next working day.
Please be aware that your precious delivery needs to be signed for, so make sure you or someone you know will be present to accept your delivery. If no-one is in, we’ll make sure we leave a “Something for You” card so that a re-delivery can be arranged, or can be collected from your local Royal Mail service point.
Where’s my delivery
We cannot be held accountable for deliveries where we have proof of signature which states that your delivery has been delivered. Please contact us at firstname.lastname@example.org and we will do our very best to assist you. We will not be able to resend or refund anything until an investigation has been completed by Royal Mail.
We currently ship to mainland UK & Europe. However, we are working hard to ship internationally. If you live outside the UK and wish to purchase any of our swimsuits please contact our care team at email@example.com.
RETURNS & REFUNDS - SO YOU DIDN'T WANT TO SNAP & GO
Not completely satisfied with your Baiou swimsuit? No problem. We will give you 14 days from the day you receive your swimsuit to return it back to us.
If you would like to return your swimsuit to us, please post to Baiou, 85 Great Portland Street, First Floor, London, W1W 7LT. Please include a note with your name, order number and reason for return, otherwise we will be unable to process your return.
For further assistance email firstname.lastname@example.org.
Please make sure that your swimsuit is unworn, fitted with all security tag, labels & in their original packaging, otherwise we will not be able to accept your return.
Return shipping costs are not covered by Baiou, you will be responsible for returning your swimsuit back to us. For your own protection, we suggest you use a secure delivery method which requires a signature (such as Royal Mail signed for delivery). We will not be liable for any risk of lost, theft or damaged goods during transit.
If your swimsuit is not returned after the 14 days given, we will not be able to accept your return.
Need more info? Let's chat at email@example.com.